Refund policy

Returns & Refunds

Because coffee is a perishable product, all coffee sales are final.

However, if there is an issue with your order — including damage during transit, incorrect items, or concerns with product quality — please contact us and we will work with you to make it right.

Non-Perishable Merchandise

Non-perishable items (such as merchandise or brewing accessories, if applicable) may be eligible for return or exchange within 30 days of purchase, provided that:

  • The item is unused

  • The item is in its original condition and packaging

  • Proof of purchase is provided

Gift cards are not eligible for return.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If your order arrives damaged, defective, or incorrect, contact us as soon as possible with:

  • Your order number

  • A brief description of the issue

  • Photos of the item and packaging, when possible

Photo documentation helps us evaluate the issue and resolve it quickly.

Refunds

If a refund is approved, it will be issued to your original payment method. Processing times vary by payment provider, but refunds are typically completed within 10 business days after approval.

If more than 15 business days have passed since your refund was approved, please contact us.